Episodes

The IBAO convention is coming up on October 23rd and 24th and we'll be there to capture the entire event but before that Colin Simpson, IBAO CEO is the guest.  There are plenty of issues surrounding the insurance industry and Ontario right now and Colin provides a nuanced contextual view of issues …

What happens after day one at Insuretech Connect?  It's late afternoon in Las Vegas the skies are clear and air is warm so insurance folks head to the pool deck to unwind and decompress.  So I pulled out a couple of microphones and started recording the thoughts of some of Canada's leading brokers …

CAA is launching a marketing program exclusively for insurance brokers and Brent Closs from CAA talks about why the broker distribution channel requires a specific set of marketing skills.  How do you ask the right questions when using marketing services and what services do brokers need?  Hear wha…

In this episode John McClelland founder of miBroker talks about how building an online insurance solution requires understanding how 'digital natives' behave.  John Also shares his wisdom about how using various insurer innovation labs helped him develop his service and what he learned through the …

What do insurance broker and agents really know about advising cyber insurance products?  Are they aware of what the risks and perils really are?  Elias Puurunen of Northern HCI Solutions explains how the threat vectors in the cyber world are very different from traditional risks?  Do you know what…

When podcasts collide you get this episode. Jason Case from the Agents of Influence podcast and myself sat down for a virtual cold beverage and talked about insurance and what this industry is going through.  From talking data, the ethics of AI,  geofencing, the similarities of Canada and the Unite…

It's time to talk about claims and how that process and experience is probably the most important one for the insurance consumers.  Rosa Nelson, VP of Claims and Customer Experience West Region for Intact, talks about how technology is being used to reduce bottlenecks in the claims process and how …

Jennifer Linton and the company she co-founded Fenris Digital aren't trying to disrupt the insurance industry, rather as she says, they 'want to make massive improvement'. That's a refreshing change from other technology companies in the insurance industry.  Jennifer's journey to the insurance indu…

Is there a more passionate person within the insurance industry?  There might be but I have not seen or met them yet.  Billy Bray author of Buying Commercial insurance brings his insights and his passion to the podcast to talk about how to be a great commercial insurance broker.  Billy talks about …

There's a point where you have to have fun and if the middle of summer is not it then when is?  If you are on LinkedIn then you might have seen the funniest account about insurance called The Insurance Hustle and hopefully had a few laughs.  The person behind the humour joins the podcast and we tal…

Young brokers need to be heard and who better to talk to than the chairperson of the Manitoba Young Brokers network Tiffany Reider.  Tiffany is in a family insurance business, and like many never planned on becoming an insurance professional, but now that she's here she's embraced it.  As some one …

Sure it's a niche market but it's also a fascinating one that is not discussed enough in the insurance marketplace- captive insurance. Hale Stewarts drops by to discuss how captive insurance serves industry, fits within the insurance landscape, and why it plays a necessary role in distributing and …

After the event insurance what's that?  I certainly had to learn about it after Dominique Zipper from DAS Canada reached out to me.  ATE insurance is one of the more unusual types of products in the insurance marketplace because if you use it you don't pay the premium.  Dominque explains how and wh…

Maybe we don't really understand what insuretech is?  Barry Rabkin, founder of Market Insight Group and insurance industry veteran, certainly has a few thoughts about that term and what it 'really' means.  Barry's experience as an industry analyst has allowed him to witness many changes within the …

Data is everywhere in the insurance industry but with a new focus on customer experience marketing there's no one better to discuss this trend than Stan Ivankovic from Environics Analytics.  Stan explains how insurers are focussing on understanding customers long before they ever make an insurance …

For insurance agents and customers in the US something cool is coming and that's the release of the GloveBoxapp.com and the CEO Ryan Mathisen joined the Insurance Podcast to talk about this app.  Ryan is not your typical young CEO looking to disrupt insurance, he's actually an agent and has been in…

How many companies have a VP for Insights, Experience and Distribution?  Well SGI Canada does and that VP is Cari Donaldson who joins the podcast to talk about how the customer experience is far more intricate than we really know.  Cari shares insights on how the emotional experience is often overl…

Amber Wuollet from Explore Information Services joins the Insurance Podcast to talk about data, customers, insure tech and insurance nerdery.  Yes, being an insurance nerd has never been so fun and Amber explains why insurance professionals need to embrace their inner nerd.  Aside from being an ins…

Alyson Shane joins The Insurance Podcast to talk how insurance brokers and all professionals can develop their personal brand.  As the founder and inspiration for Starling Social Alyson knows marketing and social media and how to brand just about anything.   There are 11 takeaways for insurance pro…

Season 2 of the Insurance Podcast kicks off with Sherif Gemayel the founder and inspiration for Sharp Insurance. He shares his wisdom and story on becoming a leading online insurance broker including his 'aha' moment and how Google business listings changed the business trajectory.  If you want to …

Taking a deep dive into the best of the second half guests from the first season of the Insurance Podcast.  Great thoughts from Adam Mitchell, Dario Battista, Thomas Accardo, Graham Haigh, Justin Thouin, Katherine Ferrante, Jen Pugsley, Ron Glozman, Greg McCutcheon, Matthew Turak and Jeff Roy about…

The first season of The Insurance Podcast has come to an end.  Here's part one of the season review featuring, Alister Campbell, Stuart Bruce, Alyson Shane, Mike Berris, Chuck Byrne, Lance Miller, David Sussman, Paul McDonald,  Jay Bregman, and John Knotek.  Listeners will notice a theme develop an…

Insurance is ever-changing and Jen Puglsey from Goose Digital drops by to talk about how marketing automation is as important as ever if insurance brokers want to have an omni-channel presence.  Jen is a former insurance broker who now provides valuable insight for Goose Digital as the Director of …

Data is the big driver in the insurance industry right now but understanding connectivity is still vital to the success of insurance distribution.  Steve Pieroway from PolicyWorks drops by to talk about how brokers need compelling solutions to change their processes and how even neophytes can use a…