Episodes

Innovation does not have to come from the 'big guys' when it comes to insurance companies and Val Fehr, CEO of My Mutual Insurance is proof.  Val's beliefs formed a long time ago and once the chance arose was able to put them into place to create a flat management style operation that puts people f…

Insurance sales always seemed complicated until Mark Evans from Standard Sales reached out.  As the guest on this episode, Mark explains how creating the right experience with innovative touch points, value mapping the customer experience, and thinking how you can transform your customers are all t…

Insurance can be seen as a ruthless business and at times it is, but David Ferreiro from USI Insurance Services has a different view.  David explains how brokers can insure to their values and how empowering the next generation to see that possibility can bridge the divide between the old guard and…

While insurance regulation may not be the most glamorous subject the new regulator for Ontario's FSRA branch Tim Bzowey might be able to change that perception.  With IBC's Don Forgeron asking the questions Tim explains his philosophy, his views and how a regulator can serve as an advocate for all …

Recruitment and holding on to talent is everything in the insurance industry right now and the IBAO 2019 Convention delivered the "Talent Pipeline" Tip Talk.  This talk featured three leaders around talent and the insurance industry: JOHN MCNEIL – PROGRAM COORDINATOR & PROFESSOR, HUMBER COLLEGE, IN…

A round table discussion featuring 5 of Canada's top insurance companies executives including:  Carol Jardine, Rowan Saunders, Bob Tisdale, Heather Masterson, and Louis Gagnon.  With two sessions featuring commercial and personal lines subjects the 'podcast' put the executives on the hot seat to di…

Fresh off Canada’s 2019 Federal Election mid-October, Ginny joins us to explain how election results will impact both Canada and the province of Ontario, focusing on the implications to small and large businesses and the broader insurance industry. Having worked at Queen’s Park as party organizer f…

For many Canadians, the impacts of climate change are associated with the Arctic or low-lying tropical Pacific islands flooded by rising sea levels—a mindset that causes complacency and unpreparedness as Canadian households become increasingly vulnerable to the effects of climate change. In this ta…

Marketers have shifted from mass to millennial—a generation in the thick of life’s biggest moments, claiming their position as head of household—and every brand is competing for their attention. Learn Andrew’s winning formula for millennial engagement based on his research and experience working wi…

Almost live from the IBAO 2019 convention in Toronto is the recap of the BIP talk guests featuring The Water Brothers on climate change, Andrew Au on marketing to millennials, Ginny Roth on the federal election and political action, Tim Bzowey on regulation and John McNiel, Trevor McIntosh and Page…

When you get a chance to talk to someone with Bob Tisdale's experience and wisdom you jump at it. With his recent retirement announcement and legacy with Pembridge Insurance having Bob as a guest was a real coup.  Bob's career has taken him to many places and he talks about that journey the journey…

The final installment talking about #ITC2019 what was learned and experienced.  This episodes features guests from GIC, IBM, Life.io, Core Logic, Hover, Anthemis and Bold Penguin.  Trying to make sense of what is at Insuretech Connect is hard at the best of times but after talking to many people it…

The IBAO convention is coming up on October 23rd and 24th and we'll be there to capture the entire event but before that Colin Simpson, IBAO CEO is the guest.  There are plenty of issues surrounding the insurance industry and Ontario right now and Colin provides a nuanced contextual view of issues …

What happens after day one at Insuretech Connect?  It's late afternoon in Las Vegas the skies are clear and air is warm so insurance folks head to the pool deck to unwind and decompress.  So I pulled out a couple of microphones and started recording the thoughts of some of Canada's leading brokers …

CAA is launching a marketing program exclusively for insurance brokers and Brent Closs from CAA talks about why the broker distribution channel requires a specific set of marketing skills.  How do you ask the right questions when using marketing services and what services do brokers need?  Hear wha…

In this episode John McClelland founder of miBroker talks about how building an online insurance solution requires understanding how 'digital natives' behave.  John Also shares his wisdom about how using various insurer innovation labs helped him develop his service and what he learned through the …

What do insurance broker and agents really know about advising cyber insurance products?  Are they aware of what the risks and perils really are?  Elias Puurunen of Northern HCI Solutions explains how the threat vectors in the cyber world are very different from traditional risks?  Do you know what…

When podcasts collide you get this episode. Jason Case from the Agents of Influence podcast and myself sat down for a virtual cold beverage and talked about insurance and what this industry is going through.  From talking data, the ethics of AI,  geofencing, the similarities of Canada and the Unite…

It's time to talk about claims and how that process and experience is probably the most important one for the insurance consumers.  Rosa Nelson, VP of Claims and Customer Experience West Region for Intact, talks about how technology is being used to reduce bottlenecks in the claims process and how …

Jennifer Linton and the company she co-founded Fenris Digital aren't trying to disrupt the insurance industry, rather as she says, they 'want to make massive improvement'. That's a refreshing change from other technology companies in the insurance industry.  Jennifer's journey to the insurance indu…

Is there a more passionate person within the insurance industry?  There might be but I have not seen or met them yet.  Billy Bray author of Buying Commercial insurance brings his insights and his passion to the podcast to talk about how to be a great commercial insurance broker.  Billy talks about …

There's a point where you have to have fun and if the middle of summer is not it then when is?  If you are on LinkedIn then you might have seen the funniest account about insurance called The Insurance Hustle and hopefully had a few laughs.  The person behind the humour joins the podcast and we tal…

Young brokers need to be heard and who better to talk to than the chairperson of the Manitoba Young Brokers network Tiffany Reider.  Tiffany is in a family insurance business, and like many never planned on becoming an insurance professional, but now that she's here she's embraced it.  As some one …

Sure it's a niche market but it's also a fascinating one that is not discussed enough in the insurance marketplace- captive insurance. Hale Stewarts drops by to discuss how captive insurance serves industry, fits within the insurance landscape, and why it plays a necessary role in distributing and …